Frequently asked questions
You can buy your entrance ticket for temporary exhibitions in advance at the MEG ticket office. It is valid until the last day of the exhibition.
The tickets for activities, visits and all other specifically dated events cannot be exchanged nor reimbursed, except for an exceptional reason as defined by the General Conditions.
You are allowed to circulate with a buggy in all the areas of the Museum, including the exhibition galleries.
Animals are not allowed to enter the Museum, except for utility dogs (guide dogs and/or service dogs).
Visitors are allowed to take pictures and videos inside of the Museum, except for the works exhibited during the temporary exhibitions with a mention «no photo».
Every request to photograph or film at the MEG for professionnal purpose needs to be submitted for authorization to the MEG’s Communications Officer at least two weeks prior to the projected visit. For the terms, please consult the section referencing the press.
Anyone interested in donating an object to the MEG must do so in writing. Your letter should be directed to the Collection Manager in charge of the geographical area from which your object originates. Photographs must accompany all donation propositions. When the object is of interest to the MEG, the Collection Manager in charge will contact you within a fortnight to start the administrative procedure. Only written requests will be examined. The Museum will not accept any objects deposited at the MEG ticket office.
The Museum does not give appraisals. For those interested in an appraisal, the MEG invites you to contact independent experts or auction houses.
A calm and discrete breastfeeding space is available upon request. Please refer to the MEG ticket office on the ground floor.
The MEG provides wheelchairs for your visits. A deposit of a valid piece of photo identification is required. A wheelchair is subject to availability. Please refer to the MEG ticket office on the ground floor.
You are allowed to leave your luggage inside the large lockers situated in the basement (floor -1) depending on locker availability.